AquaFrixio

AquaFrixio Product Support
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AquaFrixio Product Support Options

ProSun is commited to providing the highest level of customer service possible. We want to help answer any questions you may have regarding your tanning and wellness equipment. If you dont see what you’re looking for in the options below please contact us. If you are looking for parts please visit our tanning and wellness parts page here.


Frequently Asked Questions

Please take a moment to browse through our FAQ’s for the Aquafrixio. If you are unable to resolve the issue with the help provided in the troubleshooting articles, please contact customer service at 727-825-0400


HOW DO I CHECK THE HOURS ON MY LAMPS?

Please refer to your equipment manual for specific instructions on checking your specific lamp hours.

EVERY HOW MANY HOURS DO I NEED TO CHANGE LAMPS?

Although most lamps are rated for 1000 hours of life, we recommend changing them at between 600 and 700 hours to guarantee optimum tanning performance. For best results, always change all of the lamps at the same time. This will reduce the likelihood of some lamps being weaker than others are.

Error Codes

Please take a moment to browse through the error codes for the AquaFrixio


CRITICAL WATER LEVEL

Description:
Critical Water Level

Possible Problem / Solution:
Unit will not operate until reservoir is filled to appropriate amount with 15 gallons of distilled water or until the correct level has been reached. See manual or contact ProSun for more information. Your unit will not turn on until distilled water has been added.

LOW WATER LEVEL

Description:
Low Water Level

Possible Problem / Solution:
Please check water level and fill reservoir with 6 to 8 gallons of distilled water or until the correct water level has been reached . See manual or contact ProSun for more information.

WATER TEMPERATURE LIMIT EXCEEDED

Description:
Water Temperature Limit Exceeded

Possible Problem / Solution:
Your unit has exceed the maximum temperature and will not turn on until the temperature is below 105 degrees faranheit (40 degrees celcius).

OPERATING SYSTEM NOT RESPONDING

Description:
Operating System Not Responding

Possible Problem / Solution:
This message will show if your unit loses connection between the software and main board. Contact ProSun for troubleshooting steps if this happens.

PLEASE SELECT AT LEAST ONE ZONE

Description:
Select At Least One Zone

Possible Problem / Solution:
This message will occur in custom massage if you have not selected at least one massage zone.

PLEASE REMOVE SHOES AND ALL SHARP OBJECTS BEFORE USE

Description:
Please Remove Shoes and All Sharp Objects Before Use

Possible Problem / Solution:
This message is always in the main menu screen before clicking the continue button to starting your session.

COOLING DOWN

Description:
Cooling Down

Possible Problem / Solution:
This message will pop up whent the unit is cooling down.

Troubleshooting

Please take a moment to browse through the Aquafrixio troubleshooting information. If you are unable to find the answer you’re looking for, please contact customer service at 727-825-0400.


JETS MAKING IRREGULAR NOISES OR WILL NOT FUNCTION AT ALL

Probable Cause:
• After initial setup, replacing water or any other maintenance air can get trapped in the plumbing and cause jets to malfunction.

Possible Solutions:
• Remove foot skirt. Then go to page 15 of the manual for more information.
Take caution as some water will begin to come out of the pump. Place towel under the pump when opening.
If single valves are still not working, go to Settings>Manual Mode to check status of valve.

NO POWER TO UNIT

Probable Cause:
• Plug or circuit breaker is tripped
• Tripped fuse

Possible Solution:
Ensure all fans are clear of obstructions and dust. Check that your room is the correct size as described earlier in the manual.

UNRESPONSIVE TOUCH SCREEN / BLACK SCREEN

Probable Cause:
• Software malfunction or HDMI cables unplugged

Possible Solutions:
• Unplug the unit, wait ten seconds then plug back in. Unplug all connections in the back of the screen and plug them back in.

NON-CRITICAL WATER LEVEL

Probable Cause:
• Evaporation, leaks

Possible Solutions:
• Add 5 gallons of distilled water or until water in view.

CRITICAL WATER LEVEL

Probable Cause:
• Leak or Level switch malfunction

Possible Solutions:
• Take of skirts and look for leak. If there is no leak add 10-15 Gallons of distilled water if no water in view.

LOOSE OR SAGGING NET

Probable Cause:
• Stretching (likely after 4-6 months of continuous use)

Possible Solutions:
• Refer to net tightening guide

UNIT ACTIVATED BUT NOTHING HAPPENS

Probable Cause:
• No power to unit
• Timer clears after priming
• Remote timers do not work
• Incorrect voltage

Possible Solutions:
• Check to see if unit is connected to the power source.
• Restart timer and try again
• Check that it is plugged in and contact ProSun customer service for replacement parts.
• Get voltage reading from certified technician.

ROOM TEMPERATURE ABNORMALLY WARM

Probable Cause:
• Unit too close to the wall

Possible Solutions:
• Pull unit away from wall at least 10 – 12 inches.

UNIT HAS ERROR OR WARNING ON SCREEN

Probable Cause:
• See User Manual

Possible Solutions:
• Contact ProSun customer service

Aquafrixio Maintenance


AFTER EACH SESSION

• Cleaning  of undersheet and pillow top

DAILY

• Cleaning of computer display screen

WEEKLY

• Cleaning of outside cover plates

• Restart the computer

• Wipe & vacuum fans & vents

EVERY 1-3 MONTHS

• Check the water level (start a massage session to see if there is a low water message)

• Check net tension (push on the net to see if it’s sagging or can touch the jets)

• Inspection of all power cords and computer monitor cables

SEMI ANNUAL

• Inspection of exterior of Unit

• Inspection of Nozzles

• Cleaning of exterior of the unit

• Add water conditioner

• Inspection of level sensors

• Drain and clean tub. Fill with 40 gallons of dis-tilled water and add conditioner (Not required – depends on customer preference)

Cleaning

The below maintenance can be performed by an unskilled person.


CLEANING THE MACHINE

Infections can be transferred through skin contact. The following items should be cleaned after each session:

• Undersheet
• Pillow Top
• Mp3 components
• Only approved cleaners should be used, such as Lucscide RTU or Lucasol Wipes. Use of any incorrect cleaner will void the warranty. Use only EPA registered quaternary ammonium germicidal based detergent solution. Always follow the product label for dilution instructions.

CLEANING PLASTIC SURFACES

For cleaning plastic surfaces we recommend using regular soap and warm water. Never use an aggresive cleaning agent that contains alcohol or essential oils. Using inappropriate cleaners may cause permanent damage not covered by warranty. Remove all jewelery and loose items before cleaning.

CLEANING LAMPS

Low pressure lamps can be cleaned with a damp cloth(without any additional cleaning agents). Dust lamps with a dry soft cloth – do not use cleaning fluid or alcohol.

MAINTENANCE BY SKILLED PERSONS

ProSun recommends having an annual inspection by a certified technician to review connections, check for loose wiring, check the power cords and review all other high voltage components. At this time the certified technician can dust all electronic components.

Replacement of Components


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