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PROSUN CUSTOMER SERVICE & SUPPORT
If you have questions about any of ProSun’s tanning and wellness products you’ve come to the right place.
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ProSun is commited to providing the highest level of customer service possible. We want to help answer any questions you may have regarding your tanning and wellness equipment. If you dont see what you’re looking for in the options below please contact us. If you are looking for parts please visit our tanning and wellness parts page here.
Looking to troubleshoot an equipment issue? Check out our equipment guides.
ProSun cares about its customers and wants to assist them in finding answers to questions and to resolve their concerns promptly.
Equipment warranty information. Please review the information for your specified equipment.
Review return information on tanning and wellness products and parts.
Please take a moment to browse through the troubleshooting list to find your issue. If you are unable to resolve the issue with the help provided in the troubleshooting articles, please contact customer service. Residential users: We recommend that you call customer service 1-800-874-2776 rather than opening up a unit.
Please take a moment to browse through the our frequently asked questions to find your answer. If you are unable to find the answer you’re looking for, please contact customer service. Residential users: We recommend that you call customer service 1-800-874-2776
While all tanning is caused by exposure to ultraviolet (UV) light, there are important differences between indoor and outdoor tanning. Changes in the atmosphere make it impossible to control levels of UV exposure while outdoors. Tanning beds provide the benefits of natural light without the negative effects of damaging UVC rays, which are emitted by the sun.
While all tanning is caused by exposure to ultraviolet (UV) light, there are important differences between indoor and outdoor tanning. Changes in the atmosphere make it impossible to control levels of UV exposure while outdoors. Tanning beds provide the benefits of natural light without the negative effects of damaging UVC rays, which are emitted by the sun.
How long it takes to develop a base tan depends on several factors. These include your skin type and the type of tanning equipment and lamps used. Some people may see noticeable changes quickly, in just one or two sessions. Others may need to tan three times a week for several weeks before achieving the desired results.
It varies from person to person, dependent on individual skin type. It’s always a good idea to wait at least 48 hours between sessions, although some people are able to tan every 24 hours.
Even when closed, the human eye possesses no natural protection from and is easily injured by exposure to UV light. Unprotected exposure could result in temporary or permanent impairment.
Ensuring that you have the correct voltage is the most important thing you can do to guarantee the proper operation and long life of your tanning bed. Be aware that although your service may be rated at 220 volts, the actual delivered voltage may vary from as low as 205 to as high as 240 volts. It’s important to accurately measure the voltage before installing your tanning bed. If the voltage is too low, the lamps may not light completely, or may not light at all. If the voltage is too high, you run the risk of overstressing and overheating the internal components of your tanning bed, reducing the life of the lamps and possibly resulting in damage that will require costly repairs. A “buckbooster,” or buck-and-boost transformer, is a simple electrical upgrade that will put your voltage levels into an acceptable range.
Once you have determined the manufacturer’s recommended voltage range (218 to 230 volts for Prosun’s commercial and some residential tanning beds), an electrician can verify your actual voltage quickly and simply using a voltage meter. A voltmeter is a handy and, at as low as $15 for some models, inexpensive tool for salon owners to invest in and learn to use safely.
Most freight lines deliver door-to-door. Depending on the carrier, you may be able to arrange an inside delivery for an extra charge. Only factory-trained ProSun technicians are authorized to set up and field-test your tanning bed. If you are interested in this service, please contact your sales representative for more information.
Although most lamps are rated for 1000 hours of life, we recommend changing them at between 600 and 700 hours to guarantee optimum tanning performance. For best results, always change all of the lamps at the same time. This will reduce the likelihood of some lamps being weaker than others are.
Dispose of old lamps responsibly! Most cities offer environmentally friendly removal options for old lamps. Contact your city’s waste management department for more information.
Proper ventilation is essential to preserve the cooling system and maintain the overall operation of your tanning bed. If the bed seems to be running hot, make sure the internal fans are clean and functioning. Always place tanning beds far enough away from walls and other obstructions to allow the exhaust system to work correctly. Clean your tanning bed regularly to remove dirt, debris and dust from the internal components.
The life of your acrylics will depend on many factors, including, but not limited to: what model of tanning bed you are operating (some have thicker acrylics than others do); how often and respectfully the bed is used; how often the acrylics are cleaned, and with what products; and what type of tanning lotions are being used inside the bed. IMPORTANT: Only use tanning lotions that are approved for indoor tanning. Under normal conditions, we recommend changing acrylics at between 1200 and 1500 operating hours to maintain ideal UV transmission levels.
Unless you are notified otherwise, we will ship within 7 to 10 business days of the date your order is received.
After you arrange a factory installation with your sales representative, the field service department will contact you to have a pre-job discussion and arrange a date for installation. Our customer service staff is always available to answer any questions you may have about the installation process.
Check breaker and make sure lever is pulled up to power on unit. Ensure GFCI is on.
Remove the fill cap that is located at the head end of the unit. Then use the funnel to fill the unit with distilled water. After the fill tube is attached, fill unit with 40 gallons of distilled water. Note: Warranty is void if distilled water is not used.
1 bottle of AquaFrixio water conditioner must be added every 6 months.
To clean top sheet and padding, use anti-bacterial or sanitizing spray and wipe the surface area between users. NEVER use bleach or chlorine based products.
Ensure your unit is plugged in. Make sure all cables are plugged into back of monitor and power button on the side of the screen is turned on.
Add 3 to 5 gallons of distilled water to unit. Note: Warranty is void if distilled water is not used.
Add 10 to 15 of distilled water to unit. Note: Warranty is void if distilled water is not used.
Make sure unit is away from the wall and ventilation is not blocked. Check water temperature in settings.
Please take a moment to browse through the our warranty information. If you are unable to find the answer you’re looking for, please contact customer service. Residential users: We recommend that you call customer service 1-800-874-2776
LIMITED WARRANTY Revised January 2019
Warranty Period:
The limited warranty is as follows:
(Note: additional labor warranty can be purchased at the time of purchase and renewed based on PROSUN’s discretion and availability.
LIMITED WARRANTY Revised January 2019
Warranty Period:
The limited warranty is as follows:
(Note: additional labor warranty can be purchased at the time of purchase and renewed based on PROSUN’s discretion and availability.
LIMITED WARRANTY Revised January 2019
Warranty Period:
The limited warranty is as follows:
(Note: additional labor warranty can be purchased at the time of purchase and renewed based on PROSUN’s discretion and availability.
Customer must first contact the Prosun Customer Service Department. If it is determined that the part in question is a warranty part, a Customer Service Representative will provide a Return Materials Authorization number (RMA#) that must be clearly marked on the packaging of the goods to be returned. Prosun is not responsible for any damage that occurs to new, un-insured items being shipped and returned. Customer is responsible for the cost of shipping back to Prosun, must properly package the goods to be returned so as to avoid damage in transit, and must use a traceable method of shipment as customer is responsible for the item until it is received in good condition by Prosun.
Prosun, International. 2442 23rd Street North Saint Petersburg, FL 33713 Attn: Returns Department