Luxura X7

Luxura X7 Tanning Bed Product Support
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X7 Product Support Options

ProSun is commited to providing the highest level of customer service possible. We want to help answer any questions you may have regarding your tanning and wellness equipment. If you dont see what you’re looking for in the options below please contact us. If you are looking for parts please visit our tanning and wellness parts page here.


Frequently Asked Questions

Please take a moment to browse through our FAQ’s for the Luxura X7. If you are unable to resolve the issue with the help provided in the troubleshooting articles, please contact customer service at 727-825-0400


HOW DO I CHECK THE HOURS ON MY LAMPS?

Please refer to your equipment manual for specific instructions on checking your specific lamp hours.

EVERY HOW MANY HOURS DO I NEED TO CHANGE LAMPS?

Although most lamps are rated for 1000 hours of life, we recommend changing them at between 600 and 700 hours to guarantee optimum tanning performance. For best results, always change all of the lamps at the same time. This will reduce the likelihood of some lamps being weaker than others are.

Error Codes

Please take a moment to browse through the error codes for the Luxura X7


ERROR E1

Description:
Overrule: relais on main print defect

Possible Problem / Solution:
Change main print

ERROR E2

Description:
Error airflow switch fan in bench

Possible Problem / Solution:
Airflow switch not connected or defect
Fan in bench does not work >> check wiring
Airflow switch does not come in normally > airflow blocked. Exhaust pipe too long / sharp angles

ERROR E3

Description:
Communication failure

Possible Problem / Solution:
Check data cable connection between display print and main print
Change data cable or display print or main print

ERROR E6

Description:
Phase failure

Possible Problem / Solution:
Phase (L1,L2,L3 ) missing >> check wiring, check fuses
Phase sensor on main print defect >> change main print

BLANK DISPLAY

Description:
No display and fan in bench keeps working

Possible Problem / Solution:
One of the blue filters (glass filter switch) is not closed correctly
The temperature sensor (clixon) in the canopy is measuring high temp. >> check fan in canopy
Too high temperature measured in canopy >> check exhaust pipe (too long / sharp angles)
Data cable on display print not connected well

AIRCO SERVICE

Description:
Air conditioning problem

Possible Problem / Solution:
Condenswater in jerrycan has reached high level >> empty the jerrycan
Levelswitch in jerrycan not working correctly >> check working

STOP BUTTON BLINKING

Description:
General failure message

Possible Problem / Solution:
Push the stop button and the display shows the error / message

Troubleshooting

Please take a moment to browse through the X7 troubleshooting information. If you are unable to find the answer you’re looking for, please contact customer service at 727-825-0400.


UNIT IS ACTIVATED BUT NOTHING HAPPENS

Probable Cause:
• No Power to the unit.
• Timer clears after priming
• Remote timers do not work.
• Incorrect voltage

Possible Solutions:
• Check to see if unit is connected to the power source.
• Restart timer and try again.
• Check that it is plugged in and contact ProSun customer service for replacement parts.
• Get voltage reading from certified technician.

UNIT APPEARS TO BE TOO HOT

Probable Cause:
• Fans are obstructed
• Room is too small

Possible Solution:
Ensure all fans are clear of obstructions and dust. Check that your room is the correct size as described earlier in the manual.

ROOM TEMPERATURE ABNORMALLY WARM

Probable Cause:
• Tanning unit too close to the wall

Possible Solutions:
• Pull unit away from wall at least 10 – 12 inches.

INDIVIDUAL LAMPS DO NOT LIGHT UP

Probable Cause:
• Lamps not properly in sockets.
• Lamps or starters are defective.
• Ballast are defective.
• Loose wires
• Lamp lifecycle has ended.

Possible Solutions:
• Turn lamp in socket units lamp illuminates.
• Replace lamp or starts.
• Replace ballast- Must be done by certified technician.
• Reconnect wire – Must be done by certified technician.

FACIAL TANNER DOES NOT LIGHT UP

Probable Cause:
• Face tanner switch is turned to “Off” position
• Lamp is defective
• Switching from “On” to “Off” and back again too quickly

Possible Solutions:
• Turn face tanner switch to off position, power cycle the unit.
• Replace lamp
• Wait a few minutes after switching facials back on again (approximately 3 minute cool down time)

UNIT GOES INTO ERROR MODE

Probable Cause:
• See setup manual

Possible Solutions:
• Contact ProSun customer service

CANOPY DOES NOT STAY OPEN

Probable Cause:
• Shocks may be damaged

Possible Solutions:
• Check shocks are installed per assembly instructions in this manual. Contact ProSun customer service for parts.

CRACKED ACRYLIC

Probable Cause:
• Damage to equipment by user or cleaning

Possible Solutions:
• Contact ProSun for replacement. Non-skilled person can replace acrylic.

X7 Maintenance


AFTER EACH SESSION

• Cleaning all components in contact with user (MP3 cable, acrylics, goggles, etc)

• Unit base, control panel and handles

• Click Strips are firmly in place

DAILY

• Clean & Sanitize Bed Exterior

• Inspect Acrylics for cracks & wear

• Check hinges bolts for proper tightness

WEEKLY

• Wipe & Vacuum fans & vents

• Inspect vent hoses for optimum ventilation

EVERY 1-3 MONTHS

• Dust lamps

• Clean all reflectors

Cleaning

The below maintenance can be performed by an unskilled person.


CLEANING PLASTIC SURFACES

For cleaning plastic surfaces we recommend using regular soap and warm water. Never use an aggresive cleaning agent that contains alcohol or essential oils. Using inappropriate cleaners may cause permanent damage not covered by warranty. Remove all jewelery and loose items before cleaning.

CLEANING LAMPS

Low pressure lamps can be cleaned with a damp cloth(without any additional cleaning agents). Dust lamps with a dry soft cloth – do not use cleaning fluid or alcohol.

CLEANING THE MACHINE

Always disconnect the main power from the unit before attempting to clean or repair it.
Dust the lamps with a dry cloth – do not use cleaning fluid or alcohol. We recommend using Lucasol as the cleaning product. The acrylics should be taken out at least once every week of operation and cleaned thoroughly with a non-alcoholic disinfectant glass or surface cleaner. If alcohol is used, the acrylic may fade, crack, or break altogether. Failure to use anything other than an approved cleaning material on the acrylic will result in poor UV-transmission, and could eventually cause injury to the person using the machine. Use a vacuum cleaner with a dust nozzle to clean around the ballast racks and throughout the interior portions of the base, top deck, and bench.

MAINTENANCE BY SKILLED PERSONS

ProSun recommends having an annual inspection by a certified technician to review connections, check for loose wiring, check the power cords and review all other high voltage components. At this time the certified technician can dust all electronic components.

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