Featuring a striking design and best-in-class performance, the Human Touch® Novo XT PRO provides a therapeutic massage perfectly designed to aid in post-workout recovery and relaxation. Enjoy the effective S- and L-Track that extends high-performance coverage from your neck and shoulders all the way down to your glutes and thighs. The Novo XT PRO features our unique Human Touch SAFE antimicrobial upholstery for easy cleaning and care.
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The five intensity settings allow for an adjustable massage that provides a therapeutic, fully-enveloping experience with just the right pressure.
Strategically placed,targeted aircells apply pressure to key healing points and manipulate the body to stretch muscles.
The zero gravity position cradles the back and elevates the legs above your heart, the position doctors recommend as the healthiest way to sit.
Adjustable and targeted heat gently soothes the back to loosen tight muscles and help relieve pain.
Use the built-in USB port to charge a hand-held device while sitting in the chair.
The Novo XT PRO requires only 2” of wall clearance in order to pivot seamlessly from the upright to reclined position.
Our expansive “bend and stretch” functionality provides unprecedented leg and spine relief, increasing blood flow to the vertebrae and discs and rejuvenating the lower back, allowing for recovery with greater efficiency.
With under foot rollers for optimized reflexology and adjustable intensity for calves and feet, the extendable leg rest automatically adjusts for height.
Easily manage the chair’s full suite of programs and features using the intuitive navigation control, featuring a crystal-clear LCD screen and a rubber controller cover for easy cleaning.
Enjoy 3 programs to help you Recover, Perform, and feel Energized—all mapped for maximum effectiveness using our AcuPoint ® Detection technology.
| Operating Voltage | AC 110-120 V, 60 Hz |
| Power Consumption | 1.3 A |
| USB Port | 5 V, 500 mA |
| Chair Size (Upright) | 63” L x 31” W x 43” H |
| Chair Size (Reclined) | 71” L x 31” W x 38” H |
| Required Recline Clearance | 2” |
| Product Weight | 294 lb |
| Maximum Load Weight | 285 lb |
*Specifications are subject to change without prior notice.
Featuring a striking design and best-in-class performance, the Human Touch® Novo XT PRO provides a therapeutic massage perfectly designed to aid in post-workout recovery and relaxation. Enjoy the effective S- and L-Track that extends high-performance coverage from your neck and shoulders all the way down to your glutes and thighs. The Novo XT PRO features our unique Human Touch SAFE antimicrobial upholstery for easy cleaning and care.
To keep your product working and looking its best, please follow these simple care guidelines.
Cleaning Code Standard for SofHyde or Cloth: W
To maintain your Human Touch product in optimum condition, dust it frequently and/or vacuum it with a soft brush vacuum extension. If your product becomes dirty, use a water-based upholstery cleaner only. To treat stains, spot clean with an upholstery shampoo or a mild detergent foam.
Maintenance and Repair:
Use and Storage Environment:
Your Novo massage chair is a sophisticated combination of mechanics, electronics, and software working together to give you the ultimate massage. With such complexity comes opportunity for what we like to call massage chair “confusion.” So, should your massage chair exhibit any abnormal behavior, please do the following to fully reset the chair:
If your chair has no power:
Structural, Parts, and Service
If Human Touch cannot repair the chair, it will be replaced with a new unit.
What we cover:
Human Touch® products are backed by limited warranties against defects in materials and workmanship. The information provided here is an overview of our warranty program. For specific information related to your product, contact Customer Experience at (800) 355-2762 or e-mail us at csadmin@humantouch.com.
Warranty coverage begins at the time the Consumer purchases the product, and is non-transferable. Warranties are only valid within the United States and Canada, provided the equipment has been operated according to the instructions accompanying it. The warranty only applies to the product and does not include any accessories or enhancements. All Human Touch-authorized shipments that are delivered in original, new packaging are warranted to be free from defects in parts, materials and workmanship. The following warranty terms supersede any previous terms listed in Use & Care manuals for products purchased on or after May 15, 2014:
| STANDARD CONSUMER PRODUCT WARRANTY 2022 |
IN-HOME SERVICE |
PARTS | STRUCTURAL |
| 5-Year Limited Warranty Super Novo, Novo XT2, Novo XT, Novo, WholeBody ROVE, Certus, Quies, Sana, Gravis ZG, Opus, AcuTouch 6.1, ZG 5.0, ZG 4.0, HT-Bali, AT 6.0, Navitas Sleep, HT-Ascent 4, HT-9500x, HT-7450 |
1 year | 3 year | 5 year |
For products not listed or sold prior to April 1, 2011, please refer to the original product owner’s manual.
What is not covered:
Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; alterations or modifications of original condition; improper use of electrical/power supply, loss of power; electrical disturbances and power surges; dropped product; a malfunction or damage resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased from unauthorized dealers. Damage incurred due to shipping and handling does not constitute a defect under this warranty.
How to request Warranty service:
All warranty service requires approval and authorization by Human Touch. Consumers can contact the Human Touch® Customer Experience department between Monday through Thursday, 7:00 am – 4:30 pm PDT and Friday 7:00 am – 3:30 pm PDT, at (800) 355-2762 or via e-mail csadmin@humantouch.com. Products require a Return Merchandise Authorization Number (RMA) for any returns. Products received without a valid RMA number that is clearly marked on the box will be refused. Human Touch will not issue Return Material Authorizations (RMAs) for:
— Buyer’s remorse
— Freight damage for shipments to end-user, except for shipments direct from Human Touch
Proof of purchase (original receipt) is required for all warranty repairs or service. It is the responsibility of the consumer to: operate the equipment in a manner that is defined in the original owner’s manual; promptly report any failures with the product; perform telephone, email and/or chat diagnostic procedures as instructed by Human Touch staff; and allow only authorized service professionals (supplied by Human Touch) to work on the product. Failure to adhere to these conditions could result in the warranty being voided.During the In-Home service and Parts warranty period, Human Touch, at its sole discretion, will repair or replace any defective part within a reasonable time frame. If a particular replacement part is not available, reasonable efforts will be made to locate a compatible replacement part. If a compatible part is not available, Human Touch may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Human Touch is no longer responsible for making repairs under the warranty coverage. For In-Home Service, Human Touch will arrange for all covered parts deemed necessary to be sent to the consumer and an authorized service provider to repair the product at the customer’s residence at no charge to the customer. For any repairs needed during the Parts warranty coverage, Human Touch will provide parts at no cost; however consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the wooden frame and/or welded parts of the frame for the product. If a replacement is issued under the Parts or Structure warranty period, consumer is responsible for shipping, duties and brokerage fees related to the replacement. Human Touch reserves the right to return a part or product. If it has been determined that a part and/or product must be returned to Human Touch, Human Touch is responsible for all shipping charges related to the return of the part and/or product. The consumer is financially responsible for providing the product in an acceptable physical condition. If a product/part is not returned to Human Touch, the consumer is responsible for properly disposing of the product. Upon Human Touch’s discretion, customer may be asked for photo of cut cord/canvas and return of a signed release of liability form for the product/part that is not returned. Alternatively, consumer can request Human Touch to remove the product and would be subject to an Environmental Disposal fee.
Consumer Warranty Limitations and Exclusions
Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use. Human Touch’s sole liability and the purchaser’s exclusive remedy shall be for the repair, or at Human Touch’s option, for the replacement of the defective part. Notwithstanding the above, if replacements parts for defective materials are not available, Human Touch reserves the right to make substitutions in lieu of repair or replacement. Under no circumstance shall Human Touch or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages. Warranties are only valid within the United States and Canada, provided the equipment has been operated according to the instructions accompanying it. Products or parts that are purchased via a non-authorized third party are not covered under manufacturer’s warranty. The warranty only applies to the product and does not include any accessories or enhancements.Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and must be performed by Human Touch-authorized field service personnel to maintain warranty coverage. Softening/hardening of foams and filling composites in pillows, pads, and memory foam kits does not constitute a defect under this warranty as those items naturally change with use. Fading, wear and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings, grain, and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike.Standard warranty coverage and liability obligations do not apply to rental or non-prescribed use locations or modes of operation not previously authorized by Human Touch. For questions on commercial, other non-residential use, refurbished, renewed, floor sample and “out-of-box” products, please contact our Customer Experience department.
Head-to-Toe Premium Protection Plans
For long-term peace of mind, Human Touch also offers attractive three- and five-year enhanced protection plans, providing you complete in-home service and parts head-to-toe coverage.
Call (800) 355-2762 for details.
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