Customer Service
At ProSun, our goal is to make every service experience efficient and hassle-free. By scheduling an appointment online, youβll help our team gather key details about your equipment in advance so we can connect you with the right technician or representative for your needs.
If youβre looking to:
β Order replacement parts, tanning lamps, or accessories
β Ask general sales or product questions
β Get assistance with an existing order
You can also reach us through our Contact Form or by calling our main line and selecting Customer Service. Weβre here to make sure you get the support you need β quickly and professionally.
Tanning and Wellness Equipment Services
Technical Support
We want every service experience to be quick and hassle-free. By scheduling an appointment and providing some details about your equipment and concern, we can match you with the technician best suited to help. Donβt want to schedule online? No problem β just email our team at service@prosun.com
Learn More
Equipment & Parts Warranty
We take pride in the quality and durability of every ProSun system. Your purchase includes warranty coverage for both the equipment and its key components. To review full warranty details, visit your productβs page and select the Download Center, or view our general warranty information below.
Learn More
Product Returns
Need to return a product or warranty part? Review the guidelines below for both standard and warranty returns. For personalized assistance, use the Contact Us button and our team will respond quickly.
Learn More
Technical Support
We want every service experience to be quick and hassle-free. By scheduling an appointment and providing some details about your equipment and concern, we can match you with the technician best suited to help. Donβt want to schedule online? No problem β just email our team at service@prosun.com
Learn More
Equipment & Parts Warranty
We take pride in the quality and durability of every ProSun system. Your purchase includes warranty coverage for both the equipment and its key components. To review full warranty details, visit your productβs page and select the Download Center, or view our general warranty information below.
Learn More
Product Returns
Need to return a product or warranty part? Review the guidelines below for both standard and warranty returns. For personalized assistance, use the Contact Us button and our team will respond quickly.
Learn MoreEquipment & Parts Warranty
Every ProSun product is built to last β and backed by a comprehensive warranty that covers manufacturing defects on both equipment and components. If a part ever needs replacement, weβll guide you through a quick and transparent process to get you back up and running fast.
- Prosun Tanning Bed Warranty
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LIMITED WARRANTY
Warranty Period:
The limited warranty is as follows:
10 year warranty on steel frame
12 Months on Electronic Components.
90 days on Labor.
(Note: additional labor warranty can be purchased at the time of purchase and renewed based on PROSUNβs discretion and availability. - Prosun Red Light Warranty
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LIMITED WARRANTY
Warranty Period:
The limited warranty is as follows:
10 year warranty on steel frame
12 Months on Electronic Components.
90 days on Labor.
(Note: additional labor warranty can be purchased at the time of purchase and renewed based on PROSUNβs discretion and availability. - Aquafrixio Water Massage Warranty
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LIMITED WARRANTY
Warranty Period:
The limited warranty is as follows:
10 year warranty on steel frame
12 Months on Electronic Components.
90 days on Labor.
(Note: additional labor warranty can be purchased at the time of purchase and renewed based on PROSUNβs discretion and availability. - Parts Warranty
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At ProSun, we stand behind the quality of our equipment and parts. If a part covered under warranty needs replacement, our goal is to make the process fast and simple.
To ensure parts are properly returned and evaluated, a small refundable deposit is required before we ship your replacement part. Once the original part is returned using the prepaid label included in your package, the deposit is automatically refunded.
This helps us:
– Verify authorization for the replacement part, and
– Keep warranty claims moving quickly so you experience minimal downtime.
When Deposits Are Not Required
We do not require a deposit when:
– The replacement involves low-value or non-returnable items,
– A part was missing from your original shipment, or
– The issue is part of a shipping damage claim, which follows a separate process.
For Lamp Warranties
If your warranty claim involves lamps, please include a photo of the lamp label and batch code to confirm manufacturing details.
If you have questions about your warranty, you can contact our Service Department at service@prosun.com
Product Returns
- Returns for Non-Warranty Parts
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If you purchased a part in error, no longer need it, or it was incorrectly ordered, please review the following guidelines:
Eligibility
– Parts must be unused and returned in original packaging.
– Special-order items and parts for discontinued equipment are non-returnable.
– Non-ProSun components (e.g., buck-boosters, timers, lotions) may require supplier authorization.
Timeframe
– Returns must be requested within 30 days of delivery.
Return Process
1. Contact our Customer Service team to obtain a Service Ticket Number before returning any part.
2. Include this number inside the package for proper tracking.
Refunds & Fees
– Returns for unwanted or incorrectly ordered parts are subject to a 25% restocking fee.
– Shipping costs are non-refundable.
– Refunds are processed within 10β15 business days after inspection. - Warranty Part Return Policy
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If your return is related to a defective part under warranty, a different process applies to ensure we can evaluate and process your claim quickly.
Eligibility
– A Service Ticket must be created to troubleshoot and confirm that the part qualifies for warranty replacement.
Return Process
– Once approved, youβll complete a brief Warranty Parts Authorization Form (includes a small refundable deposit).
– A prepaid return label will be provided for your convenience.
– Keep your replacement partβs packaging to use when sending the original part back.
Timeframe
– Warranty parts must be returned within 10 business days after the resolution of the service ticket via use of the included return label.
Refunds & Charges
– Your deposit is fully refunded when the original part is returned using the provided label.
– If the part is not returned within 10 business days, ProSun reserves the right to charge the replacement cost of the part.