Shipping Damage Reporting
At ProSun, we take great care to ensure your order arrives safely. Unfortunately, shipping damage can sometimes occur despite proper packaging. To help us resolve issues quickly and file claims with carriers, we ask that you carefully review our policy and provide the required details.
Click below to start your shipping damage claim. Once submitted, our service team will review your report and contact you with next steps.
Our Shipping Damage Policy
β Inspect Upon Delivery βYou need to check your shipment at the time of delivery. For Freight carrier deliveries you have the right to notate damage on the delivery receipt, even though you may need to explain that to the driver.
β Notate Damage on Delivery Receipt β If damage is visble, always write “Damaged” on the delivery receipt before signing for acceptance of your shipment.
β Concealed Damage β If damage is discovered after delivery, it must be reported to ProSun within 3 business days using the form linked in the button above.
β Photos Required β Clear photos of packaging, shipping label, and damaged product are required to process a claim.
β Keep Packaging β Please retain all original packaging materials until the claim has been processed, and you’ve gotten the go ahead to dispose of packaging and/or parts from ProSun.
At ProSun, customer satisfaction is our top priority. We partner with trusted carriers and provide detailed support in the event of shipping damage. By following our simple reporting process, weβll work quickly to resolve your claim and get you back to business.