Troubleshooting

Use this page to diagnose equipment problems and provide potential solutions. We do NOT recommend you take any action without consulting our technical support department, unless you are a qualified technician or are fully confident in your abilities. Please contact our support line at 1-800-501-8485 or via the appropriate request form.

Commercial Section

Nothing happens when I turn the bed on ( click to expand )
  1. It is possible that there is no power to the bed; Check the plug and breaker.
  2. If the emergency stop button is engaged, it must be disengaged.
  3. Ensure that the remote timer is properly connected.
  4. Check the following items and replace if necessary:
    • Relay
    • Remote wall switch
    • Remote timer
    • Microswitch (units with HPF lamps)
    • Emergency stop
    • Overrule Timer
Lamp(s) do not turn on ( click to expand )

After ensuring that there is no loose wiring at the ballast, lampholder, or terminal (tighten if so), check the following items and replace if necessary:

  • Lamps
  • Starter
  • Ballast
Bench lamps will not ignite ( click to expand )
  1. Ensure that the bench is plugged into the canopy.
  2. Check for loose wiring at bench-to-canopy connector, and tighten if necessary.
  3. If the bench-to-canopy connector contains a burnt wire, strip the wire and replace the connector.
Cooling fans run constantly ( click to expand )

The 3 minute cooldown timer may need to be replaced.

Cooling fans run intermittently ( click to expand )

The 3 minute cooldown timer may need to be replaced.

High pressure facial(s) run sporadically ( click to expand )
  1. This may be the result of low voltage; Check your voltage and install a buck and boost transformer (buckbooster) if necessary.
  2. A weak Starter may need to be replaced.
  3. Ensure that the starter connection is not loose.
Bed will not run a full session ( click to expand )

Check the following timer mechanisms and replace if necessary:

  • Remote timer
  • Overrule timer
  • Dial/Digital timer
Facial lamps do not ignite ( click to expand )
  1. Check for loose wire @ terminal block to facial ballasts, tighten if necessary.
  2. Ensure lamps are installed correctly.
  3. Check the following items and replace if necessary:
    • Facial switch
    • Lamps
    • Ballast
    • Lampholder
Unit seems unusually hot ( click to expand )
  1. Ensure that fans are clean.
  2. If the unit is too close to a wall, it should be moved away to ensure proper ventilation.
  3. If the room temperature is too high (without the influence of the bed), increase ventilation / air conditioning.
  4. Ensure that there is no loose wiring to the fans.
  5. 3 minute cooldown timer may need to be replaced if all fans are not functioning.
Canopy will not stay up or down ( click to expand )
  1. Ensure that shocks are positioned properly.
  2. Unit may have incorrect or malfunctioning shocks; these should be replaced.

Residential Section

Nothing happens when I turn the bed on ( click to expand )
  1. It is possible that there is no power to the bed; Check the plug and breaker.
  2. The wiring to the bed's dial timer may be loose; tighten it if so.
  3. Check and replace Relay if necessary (Select 28 only).
  4. Check wiring at Relay and tighten if needed (Select 28 only).
Lamp(s) do not turn on ( click to expand )

After ensuring that there is no loose wiring at the ballast, lampholder, or terminal (tighten if so), check the following items and replace if necessary:

  • Lamps
  • Starter
  • Ballast
  • Lampholder
Bench lamps will not ignite ( click to expand )

This problem is most commonly caused by a disconnect between the canopy and bench.

  1. Ensure that the canopy is plugged into the bench.
  2. Check for loose wiring betwen bench and canopy.
  3. If there is a burnt wire in the bench to canopy connector, strip the wire and replace the connector.
Fans work, but lamps do not ( click to expand )
  1. Check for loose wiring at terminal block or at relay and tighten if needed.
  2. Check and replace relay if necessary (Select 28 only).
Bed does not shut off after session ( click to expand )
  1. This may be caused by a bad timer, which will need to be replaced.
  2. Blue wire at the timer may be loose; tighten the wire if so.
Timer ticks or buzzes ( click to expand )
  1. The timer may be faulty and must be replaced.
  2. Timer may be wired incorrectly: Ensure that the blue wire is on "B1" instead of "B."